Key Responsibilities: ? Provide exceptional customer service and uphold the highest standards of patient satisfaction. ? Greet and promptly acknowledge patients upon arrival and departure to build positive rapport. ? Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience. ? Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel. ? Accurately schedule patient appointments and communicate with other team members as required. ? Ensure all patient paperwork is obtained and properly filed. ? Answer inbound telephone calls in a timely manner using exemplary phone etiquette. ? Document and promptly relay messages to appropriate personnel. ? Conduct follow-up correspondence on behalf of the practice as required. ? Sort and properly process inbound/outbound mail. ? Accurately collect and process patient payments and provide proof of payment upon request. ? Ensure all payments are accurately recorded within the payment system. ? Collect and maintain payment receipts and file as required. ? Conduct daily register reconciliation and promptly identify and report ledger discrepancies.
Email : Expertjob674@gmail.com